Privacy Policy

Introduction

Welcome to TickUp, a service provided by Cedar Creek Ltd ("we", "us", or "our"). TickUp is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).

By using TickUp, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use TickUp, we may collect the following types of personal information:

• Information You Provide Directly: When you create an account, we may ask for personal details such as your name, email address, phone number, and password.
• Communication Data: Any information you share with us when contacting our support team or via any communication channels.
• Information Collected Automatically: We collect data on how you interact with the TickUp app, including features used and actions taken.
• Device Information: Information such as device type, operating system, and unique device identifiers.
• Cookies and Similar Technologies: We use cookies to collect data on how you use our service. You can choose to accept only essential cookies.
• Information from Third-Party Sources: If you choose to connect your TickUp account to other services, such as Google, we may collect relevant data through their APIs in accordance with their respective privacy policies.

1.1 Chrome Extension Data Collection

The TickUp Chrome Extension collects specific information to enable task capture functionality:

• Webpage Context: When you use the Chrome Extension to capture tasks, we collect the webpage title and URL to automatically populate task names and descriptions. This data becomes part of your task records and is subject to the same privacy protections as other task data.
• Authentication Information: The extension stores authentication tokens locally in your browser to maintain your login session and enable seamless task creation.
• Scope Limitations: We do not collect browsing history, personal communications, or other website content beyond what you explicitly capture as tasks. The extension only accesses webpage information when you actively use the task capture feature.

All data collected through the Chrome Extension is transmitted securely to TickUp servers and integrated into your existing TickUp workspace according to the data handling practices outlined in this privacy policy.

2. How We Use Your Information

We use the information collected for the following purposes:

• To Provide and Improve Services: We use your data to deliver and enhance TickUp's functionality.
• To Communicate with You: We may use your contact information to send you important updates, support information, and promotional messages (where permitted by law).
• Security and Fraud Prevention: We may use the data to ensure security and prevent misuse or fraud.
• Legal Obligations: We may process your information when required by law.

3. Cookies Policy

TickUp uses cookies and similar technologies to improve the user experience. You can choose between the following cookie settings:

• Essential Cookies: Required for basic functionalities such as security and user preferences.
• Optional Cookies: Analytical and performance cookies to help us understand how users interact with the app. You may opt out by adjusting your settings.

You can manage your cookie preferences directly within the app under Settings, where you can choose to accept only essential cookies or adjust other preferences.

4. Data Sharing and Third-Party Services

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share data with third-party service providers who help us operate our services (e.g., hosting services, payment processors).
• Legal Compliance: We may disclose your data when required by law or when necessary to protect our legal rights.

5. Data Storage and Security

Your data is stored securely in accordance with industry best practices, including encryption and access control measures. While we take reasonable steps to protect your information, no system is completely secure, and we cannot guarantee the security of your data.

Data Retention and Deletion

• We store your personal information for a period of time that is consistent with our business purposes.
• We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
• When the data retention period expires for a given type of data, we will delete or destroy it.
• You may request deletion of your data at any time by emailing privacy@mytickup.com or using the data deletion request form in your account settings.

6. Your Rights and Choices

In accordance with applicable laws, you have the following rights:

• Access and Correction: You can request access to or correction of your personal data.
• Data Deletion: You can request that we delete your data at any time.
• Object or Restrict Processing: You may request to limit the processing of your data or opt-out of certain uses.
• Data Portability: You can request a copy of your data in a structured format.

To exercise these rights, please contact us at: privacy@mytickup.com

7. Children's Privacy

TickUp is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

8. International Data Transfers

As a company registered in England, your data may be processed outside the European Economic Area (EEA). If we transfer your data internationally, we ensure adequate safeguards are in place to protect your information, as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates. Please review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Cedar Creek Ltd
869 High Road, London, N12 8QA
Email: privacy@mytickup.com